FAQ

HOW DO I PLACE AN ORDER?

We value human connection and interaction. Ordering can be done in a few easy steps: 1) Browse our menus and decide what you'd like to order 2) Use the "Order Now" form to automatically send your order OR 3) Send us an email with your order HIGHVOLTAGEEXTRACTS@GMAIL.COM
WHAT IS REQUIRED TO PLACE AN ORDER?

When you order we may ask for the following information: 1) A valid ID that clearly shows you are over the age of 19. This is required for your first order only, after that we consider you "ID checked" 2) A first & last name for shipping purposes (you'll be required to sign for your package) 3) A shipping address 4) Your order Please familiarize yourself with the minimum order requirements for each product before ordering.
I PLACED AN ORDER AND NO ONE HAS RESPONDED

We answer all order requests in the order they are received. We aim to answer your order request as quickly as possible but please remember real humans are responding to your order request. Our business hours are: -Monday to Friday from 8 AM to 5 PM Pacific Time -Saturday & Sunday from 2 PM to 5 PM Pacific Time During business hours we usually respond within 2 hours.
I RECEIVED AN ORDER CONFIRMATION EMAIL, NOW WHAT?

Once you receive your order confirmation email and invoice you can proceed with payment for your order. We do not ship any orders until full payment is received.
HOW DO I PAY FOR MY ORDER?

Once your order is confirmed we'll send you an invoice that includes Etransfer payment instructions. Please follow the instructions carefully and ensure that you include your invoice number in the notes/message section of the Etransfer. You invoice number starts with IN.
WHEN WILL MY ORDER SHIP?

We ship Monday to Thursday. We do not ship on Fridays to avoid your package sitting in a postal facility over the weekend. If your payment is received before Noon Pacific Time your order will ship the same day (Monday to Thursday). If your payment is received after Noon Pacific Time your order will ship on our next shipping date.
WHAT TYPE OF PACKAGING DO YOU USE?

Your order will ship in a discreet box. There is nothing on the outside of the box to indicate you have ordered from an online dispensary. All products within the box will be vacuum sealed to eliminate smells.
ABOUT "SIGNATURE REQUIRED"

All packages will ship with a "signature required" option. This means Canada Post will not give you your package unless you sign for it. This is the best way that we can ensure the package is handed directly to you rather than being left on a door step or in an apartment lobby.
WHERE DO I FIND MY TRACKING NUMBER?

Once your order ships you will receive an automated email with your Canada Post tracking number. Tracking numbers are usually sent out between 5-7 PM on the day your order ships. If you have any concerns about your tracking number please send us an email and we'd be happy to help.
I LIVE CLOSE BY, CAN I JUST MEET UP WITH YOU?

We do not offer any in person meetups. This ensures the safety of everyone involved and allows us to focus on shipping orders quickly and efficiently.
ABOUT FLEX DELIVERY

We highly recommend setting up a Flex Delivery account with Canada Post. It's a free service and guarantees that your package is sent to a post office close to you for pick up. You can find more information about Flex Delivery HERE
CAN I GET FREE PRODUCT TO REVIEW ON SOCIAL MEDIA?

If you have a well established social media account that you use to review cannabis products please send us an email with links to your account. Approval for products to review will be assessed on a case by case basis as we receive a high volume of requests for free products.
WHAT IS YOUR RETURN POLICY

We strive to ensure that our customers are fully satisfied with their purchases. Our return policy is designed to address any concerns you may have with your order. We handle returns on a case-by-case basis for products purchased within the last 30 days. If you have an issue with an order, please contact our customer service team with your order details. We will assess your situation individually to provide the best possible solution. Please note that returns are limited to faulty products and we cannot accept returns that are based on personal preferences.
HOW CAN RETAILERS & ONLINE DISPENSARIES PARTNER WITH HIGH VOLTAGE EXTRACTS?

We are committed to supporting retailers and online dispensaries by offering exclusive pricing (not listed on our site) and tailored menus designed to help your business grow. If you are a retailer or operate an online dispensary, we invite you to reach out to us directly to discuss partnership opportunities.